Common Lightbar issues

Blocked By USB Cable

Make sure the USB cable is unplugged.

Plug blocking lightbar Even if the camera is in position to have a good line of sight to the DUALSHOCK 4 controller, it is still possible to degrade the quality of the tracking by partially blocking the lightbar. If you leave the USB cable plugged in, the cable can partially block the tracking light.

Blocked by fingers

Check to make sure your fingers are not blocking the lightbar.

Plug blocking lightbar

Ease up your grip

It is possible to block the sides of the lightbar with your fingers.

Plug blocking lightbar

Good grip example

Ideally you want to place your fingers on the controller’s L2 and R2 trigger buttons.